Privacy Policy

1. About This Policy

Ombranelora ("we", "us", "our") operates ombranelora.shop and provides functional training services focused on strength & flexibility fusion, coordination boost, injury prevention, and recovery acceleration. This Privacy Policy describes how we handle your personal information when you use our website and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our services.

2. Information We Collect

We may collect and process the following types of personal information:

Personal Identification Information:

• Name, email address, phone number
• Physical address and location data
• Date of birth and age verification
• Emergency contact information

Health and Fitness Information:

• Current fitness level and exercise history
• Health conditions, injuries, and medical restrictions
• Fitness goals and training preferences
• Progress tracking and performance metrics
• Recovery and flexibility assessments

Technical Information:

• IP address and browser information
• Device identifiers and operating system
• Website usage patterns and preferences
• Cookies and tracking technologies data

Communication Records:

• Messages sent through our contact forms
• Email correspondence and support tickets
• Phone call records and consultation notes
• Training session feedback and reviews

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery:

• Providing personalized functional training programs
• Developing strength & flexibility fusion routines
• Creating injury prevention and recovery protocols
• Tracking your progress and adjusting programs
• Scheduling and managing training sessions

Health and Safety:

• Assessing your fitness level and capabilities
• Identifying potential health risks or limitations
• Ensuring safe exercise progression
• Emergency contact in case of incidents

Communication and Support:

• Responding to your inquiries and providing support
• Sending training updates and progress reports
• Providing educational content about functional training
• Notifying you about schedule changes or updates

Business Operations:

• Processing payments and managing accounts
• Improving our services and training methods
• Conducting research on fitness effectiveness
• Ensuring compliance with legal obligations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: You have given explicit consent for specific processing activities
• Contract Performance: Processing is necessary to fulfill our service agreements
• Legitimate Interests: For business operations and service improvement
• Legal Obligations: Compliance with applicable laws and regulations
• Vital Interests: Protection of health and safety in emergency situations

5. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information only in these circumstances:

Service Providers:

• Payment processors for secure transaction handling
• Cloud storage providers for data management
• Email service providers for communication
• Analytics services for website performance

Healthcare Professionals:

• Licensed physiotherapists or medical professionals (with consent)
• Emergency medical services if necessary
• Insurance providers for claims processing (with consent)

Legal Requirements:

• Compliance with court orders or legal processes
• Protection of rights, property, or safety
• Prevention of fraud or abuse
• Regulatory reporting requirements

6. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

Technical Safeguards:

• SSL encryption for all data transmissions
• Secure servers with firewall protection
• Regular security audits and vulnerability assessments
• Multi-factor authentication for staff access
• Encrypted storage of sensitive health information

Administrative Safeguards:

• Limited access to personal data on need-to-know basis
• Regular staff training on privacy and security
• Data breach response procedures
• Regular review and update of security policies

Physical Safeguards:

• Secure facilities with controlled access
• Locked storage for physical documents
• Proper disposal of documents containing personal data

7. Your Privacy Rights

Under applicable privacy laws, you have the following rights:

Access and Portability:

• Request a copy of your personal data
• Receive your data in a portable format
• Transfer your data to another service provider

Correction and Updates:

• Update incorrect or incomplete information
• Modify your health and fitness preferences
• Change your communication preferences

Deletion and Restriction:

• Request deletion of your personal data
• Restrict processing of your information
• Object to certain types of processing

Consent Management:

• Withdraw previously given consent
• Opt out of marketing communications
• Control cookie and tracking preferences

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information for different periods depending on the type of data and purpose:

Active Service Period:

• Training records and progress data: Duration of service relationship
• Health and fitness assessments: Updated regularly during active service
• Communication records: Duration of service relationship

Post-Service Retention:

• Financial records: 7 years for tax and legal compliance
• Health records: 3 years after last service (or longer if required by law)
• Marketing preferences: Until withdrawal of consent
• Website analytics: 26 months maximum

We will securely delete or anonymize your data when it is no longer needed for legitimate business purposes.

9. International Data Transfers

Your personal information may be transferred and processed in countries other than your residence. We ensure that:

• All transfers comply with applicable data protection laws
• Adequate safeguards are in place for international transfers
• Service providers meet our data protection standards
• Standard contractual clauses are used where appropriate

10. Children's Privacy

Our services are designed for adults (18+). We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For minors who wish to participate in our programs:

• Parental or guardian consent is required
• Special safety protocols apply
• Modified data collection practices are used
• Additional health screening may be required

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies: Required for website functionality and security

Analytics Cookies: Help us understand how visitors use our website

Preference Cookies: Remember your settings and preferences

Marketing Cookies: Deliver relevant content and advertisements

You can control cookie settings through your browser. For detailed information, please see our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices during your next visit
• Obtaining new consent where required by law

The "Last updated" date at the top of this policy indicates when it was last revised.